Connection Loss to Server

If unable to connect the scanner to RaPTr Server and are seeing the “Lost connection with server” error, follow the steps below to troubleshoot. If the losses are intermittent, consider improving the network infrastructure, and if using Wi-Fi, consider connecting the scanner to the network via ethernet.
1. Verify that the scanner has been assigned an IP address and is connected to the network. This can either be done by viewing the IP address display on the RUN MODE display or by viewing the network properties via the Windows interface.
2. Attempt to ping the IP address of RaPTr Server using the windows command prompt. If the ping requests are successful, move on to step 3, if not, follow the sub steps:
a. Ensure the server is connected to the network and has an IP address. Confirm that the IP address matches the IP address entered in the Server IP field in the SYSTEM Menu.
b. If the scanner is not on the same subnet as the server, make sure that the default gateway is set. If a default gateway is provided, make sure that the scanner can ping the gateway.
3. If ping requests are returned as successful but no connection is established, ensure that all firewall exceptions have been made for the Server Port.